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Digital Services – Customer Portal

YCS 472, 474

SAUTER Customer Portal: Single information platform for seamless interactions and efficient customer service

The SAUTER Customer Portal offers customers a uniform information platform with essential building information and contact data. This gives asset and service managers a comprehensive, consolidated, high-level overview of information such as room utilisation, energy consumption, CO2 emissions, system statuses, operating costs and service information for their buildings and premises.

In the dashboard of the Customer Portal, status information, key figures, maintenance schedules and maintenance information can be visualised using KPI and timeline widgets. In addition, documents such as licences, subscriptions and maintenance contracts can be provided on the dashboard for downloading.
In conjunction with SAUTER Remote Management, it takes the customer directly to the local systems in order to use detailed information, specific settings and the local building management system with all its functions.


Features

  • Customer dashboards with information widgets about the building location, room comfort, CO2 emissions, energy consumption, room utilisation, building capacity and room capacity

  • KPI widgets for key figures and trends

  • Timeline widget for displaying maintenance schedules, including detailed information and maintenance documents

  • Display of higher-level alarms and messages

  • Area for maintenance schedule planning with status change and documentation options

  • Automatic email notification of maintenance activities and status changes

  • Information about contracts and services, such as licences and maintenance contracts

  • Provision of service reports and system analyses as well as maintenance and refurbishment proposals

  • Customer- and system-specific optimisation proposals

  • Link to SAUTER Remote Management

The features described can be implemented by the SAUTER service departments using the Customer Portal. The scope of functions is completely flexible, depending on the service pack offered and agreed with the customer.

Media releases
New Customer Portal supplements digital service packages from SAUTER
Cloud-based service expertise for the digital transformation in building management: The new...
17 June 2024
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