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Digital Services – Customer Portal

YCS 472, 474

SAUTER Customer Portal: Single information platform for seamless interactions and efficient customer service

The SAUTER Customer Portal offers customers a uniform information platform with essential building information and contact data. This gives asset and service managers a comprehensive, consolidated, high-level overview of information such as room utilisation, energy consumption, CO2 emissions, system statuses, operating costs and service information for their buildings and properties.

In addition, customer-relevant documents concerning the building, such as licences, subscriptions and maintenance contracts, can be displayed in the dashboard of the Customer Portal.
In conjunction with SAUTER Remote Management, it takes the customer directly to the local systems in order to use detailed information, specific settings and the local building management system with all its functions.


Features

  • Customer dashboards with information widgets about the building location, room comfort, CO2 emissions, energy consumption, room utilisation, building capacity and room capacity

  • KPI widgets for key figures and trends

  • Information about contracts and services, such as licenses and maintenance contracts

  • Display of higher-level alarms and messages

  • Creation of maintenance schedules with status indicator (planned, in progress and completed)

  • Provision of service reports and system analyses as well as maintenance and refurbishment proposals

  • Customer- and system-specific optimisation proposals

  • Link to SAUTER Remote Management

The features described can be implemented by the SAUTER service departments using the Customer Portal. The scope of functions is completely flexible, depending on the service package offered and agreed with the customer.

Media releases
New Customer Portal supplements digital service packages from SAUTER
Cloud-based service expertise for the digital transformation in building management: The new...
17 June 2024
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SAUTER Head Office was the target of a cyber security incident on November 20, 2024. SAUTER’s IT department immediately activated, well defined, internal emergency plans. All IT systems were completely isolated and shut down to successfully prevent the attack from spreading. External cybersecurity experts and data forensics specialists then began to check all systems and restore them securely. This process is unfortunately time-consuming, but absolutely necessary to ensure that the cyber-attack does not continue at a later date.


The SAUTER websites have been affected by the emergency operation and are available again with immediate effect.


There are currently no concrete indications that our customers' infrastructures have been compromised in any way by SAUTER devices. It appears to be an opportunistic incident with no clearly recognisable long-term goals or systematic attacks. The situation does not currently suggest that there is a targeted, sustained threat to the affected systems.